Frequently Asked Questions
Shipping and Tracking Info
Q : How Long Will it Take My Order to Arrive?
Marginaud sources inventory from designers and manufacturers all over Asia, Europe, and the USA and delivers them to customers all over the world. As such, shipping times will vary from purchase to purchase. Please allow 5-10 weeks for shipping and 3-4 weeks if the order is international. In the event of any delays such as a backorder delay, the delays will be promptly communicated to you.
Q : What Happens if I Give You the Wrong Shipping Information?
Unfortunately, once an order has been submitted it can no longer be edited. If the shipping information we are given is incorrect, the package will be returned to us. In this event, we will be happy to reship the package at the cost of the buyer. Please be sure to double check all information before submitting your order.
Q : What if my Package is Lost, Stolen, or Otherwise Undelivered?
In the highly unlikely event that your package is lost, stolen, or otherwise undelivered for reasons outside of our control, please note that Marginaud is not responsible. If the failure to deliver your package is the fault of the shipping service, please contact them directly with any questions or concerns that you may have.
Q : Why is my Tracking Number not Updating Online?
Marginaud provides tracking information with every package that we ship. Since we are working with fulfillment centers all over the world, though, please allow 1 - 2 days past the time that your shipping confirmation is received for your tracking number to be updated. Please rest assured that if you have received your tracking number, your product has indeed been shipped.
Q : Will there be Duties or Taxes on my Package?
Each individual country we ship to reserves the right to charge duties/taxes on imports. However, in most cases, the stated value of the items we ship will be below the threshold for any import taxes.
In the unlikely event that your country does charge duties/taxes on your package, you are completely and solely responsible for paying these fees. To determine the exact cost of these fees, refer to your local customs office.
Q : What Happens if an Item is on Backorder?
While we try to ensure that all of our products are well-stocked at all times, there may be rare occasions where a run on a particular product leads to the product being on backorder. In the event that this happens, we apologize for the inconvenience and promise that we are working diligently to get your order to you as quickly as possible.
Q : What is Marginaud’s Refund Policy?
Marginaud is dedicated to ensuring that our customers are 100% satisfied at all times. With that said, if you are unhappy with the product you receive for any reason you may return it within 30 days for a full refund. Please note that the item you return must be in the same condition you received it in, and it must be in its original packaging.
Upon receiving your returned item, we will process your return and issue your refund within 3-6 business days.
Q : How Do I Return My Order?
Before you return an order, please notify us and avoid returning the item directly to the manufacturer. We will send you return instructions upon receiving your return request.
Please note that the item must be returned in its original packaging, and your order number must be notated on the package.
Customers are responsible for paying the postage to return an item. In addition to this, the item’s initial shipping costs are non-refundable.
Once we have received the item, we will inspect and process it within 3-6 business days. Afterwards, a refund will be issued to the payment account you used to purchase the item. The time it takes for the refund to show up in your account will vary by account.
For items that are valued $75 or more, we strongly suggest purchasing shipping insurance and/or using a trackable shipping service.
Q : How Do I Exchange My Order?
We will only accept exchanges if your item is damaged or incorrect. However, we will happily refund your order if it has been placed within 30 days of the refund request. Afterwards, you are free to repurchase any product that you wish.
Q : What if I Receive a Damaged or Incorrect Item?
Marginaud works hard to ensure that all items we deliver are in perfect condition and are the exact item ordered by the customer. However, in the highly unlikely event that you receive an item that is damaged or incorrect, we will be happy to make it right.
If you do receive an item that is damaged or incorrect, please contact us within three days of receiving the item.
Q : Can I Edit or Change My Order?
Unfortunately, once an order has been submitted it can no longer be edited. Please be sure to double check all information before submitting your order.
Q : Can I Cancel My Order?
At Marginaud, we work to get your order shipped as quickly as possible. Because of this, we cannot cancel any orders past one hour when the order was placed.
If you are within the one hour time frame, feel free to contact us and we will happily cancel your order.
Q : What Payment Methods Does Marginaud Accept?
Marginaud accepts all major Credit Cards and PayPal payments.
Q : When Will I be Charged for My Order?
In order to process your order as quickly as possible, your credit card/PayPal account will be charged as soon as you complete your order. Please ensure that all shipping and payment information is correct before your order is submitted.
Q : What Currency are Your Products Listed in?
All products on Marginaud.com are listed and sold in U.S Dollars (USD).
Q : How do I Contact You for Further Information?
For any questions that are not addressed above, feel free to reach out to us directly by using our contact form.